Política de envío

Shipping Policy

Where we ship

We currently ship to the United States (including Puerto Rico) and Canada. We do not ship to APO/FPO/DPO addresses or other international destinations at this time — fragrance products contain alcohol and must ship by ground under U.S. DOT hazardous-materials rules, which excludes military mail and air-only routes. Aerosol and pressurized items (such as hairspray and shaving cream) carry the same restriction. We'll expand to new regions only when we can stand behind the delivery time.

Shipping cost

Standard shipping is free on every U.S. order — no minimum. Expedited options are available at checkout and priced by your address and order weight.

Canada: [OPTION A: Standard shipping is free on every Canadian order. / OPTION B: Canadian shipping is calculated at checkout by address and weight.] Canadian orders may be subject to import duties and taxes collected by customs on delivery; these charges are set by your government and are the recipient's responsibility.

Processing and delivery time

Orders are processed and handed to the carrier within 1–2 business days (Monday–Friday, excluding holidays). Standard U.S. transit takes 3–5 business days depending on your location, so most orders arrive within 4–7 business days of purchase. Canadian orders typically arrive within 5–10 business days after processing. Please allow extra time during peak seasons.

Carriers and tracking

We ship via UPS, FedEx, or USPS depending on your location and the fastest available service. You'll receive a tracking number by email the moment your order ships.

Lost or damaged packages

If your package is lost in transit or arrives damaged, contact us within 7 days of the expected delivery date and we'll make it right with a replacement or refund after a quick investigation.

Questions? Call us at 16316412827 or email info@emilialuxe.com