Política de reembolso

Return & Refund Policy

The basics

Unopened fragrance products in their original packaging can be returned within 30 days of delivery for a refund to your original payment method. For health and hygiene reasons, skincare, haircare, and makeup items are final sale and can't be returned or exchanged — please choose these carefully. Damaged or incorrect items are always covered, in every category (see below).

How to start a return

1. Contact our customer service team for an RMA number — returns can't be processed without one.

2. Include the following with your return: RMA number, full name and address, phone number, email address, packing slip, original order confirmation number, and your reason for returning.

3. Ship the package with a trackable service (UPS, FedEx, or USPS with delivery confirmation) to:

Returns Processing Center

7739 Upton Oxmoor Ln

Louisville, KY 40222 USA

Return shipping costs are the customer's responsibility, and packages without tracking that don't reach us remain the shipper's responsibility. Original shipping and gift-wrap charges (where applicable) are non-refundable.

Refund timing

Once your return arrives, please allow up to 14 business days for inspection and processing. You'll receive an email confirming your refund and the amount credited.

Damaged or incorrect items

If anything arrives damaged or isn't what you ordered, contact us within 7 days of delivery — a photo helps us resolve it fastest. We'll issue a replacement or a full refund, including shipping, once the issue is confirmed. This applies to all products, including skincare, haircare, and makeup.

Refused or undeliverable packages

Packages returned to us marked refused, unclaimed, or undeliverable are refunded for the merchandise only; shipping charges are non-refundable.

Cancellations

Our orders move to our fulfillment system automatically, so we can't guarantee changes or cancellations once an order is submitted — but contact us right away and we'll do everything we can before it ships.

Questions? Call us at  or email info@emilialuxe.com